Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a safe, personalised and compliant gaming environment. This includes details you give us directly when creating an account, making deposits or withdrawals, or contacting our support team.

Personal Data

Typical information includes your full name, date of birth, residential address, email address, telephone number and payment details. We also collect identification documents required for verification purposes under gambling regulations.

Technical and Usage Data

When you visit our site we automatically gather certain technical information such as your IP address, browser type, device identifiers, pages visited and time spent on the platform. This helps us improve functionality and security.

How We Use Your Information

Your data is used to create and manage your account, process transactions, verify your identity, prevent fraud and ensure compliance with legal and regulatory obligations. We may also use it to tailor your experience, send important account notifications and, where you have consented, provide details of bonuses and promotions relevant to your preferences.

Data Sharing and Disclosure

We do not sell your personal data to third parties. Information may be shared with trusted service providers who assist in operating our platform, including payment processors, identity verification agencies, customer support partners and licensed gaming authorities where required by law. All third parties are contractually obliged to maintain appropriate security and confidentiality standards.

In certain circumstances we may disclose data to comply with legal obligations, respond to regulatory requests, protect the rights and safety of our users or the public, or enforce our terms and conditions.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enable essential functions, analyse traffic, personalise content and improve your overall experience. You can manage your cookie preferences through your browser settings at any time. Some cookies are strictly necessary for the platform to function correctly and cannot be disabled.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These include encryption of sensitive information, secure servers, regular security assessments and restricted staff access on a need-to-know basis.

Your Rights

You have the right to access the personal data we hold about you, request corrections to inaccurate information, ask for deletion of your data in certain circumstances, and object to or restrict particular types of processing. You may also withdraw any marketing consent previously given. To exercise these rights please contact our support team. We will respond within statutory timeframes.

International Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place to maintain the same level of protection guaranteed under UK data protection law.

Retention of Data

We keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable gambling and financial regulations. Once no longer needed, it is securely deleted or anonymised.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website and we encourage you to review it periodically. Continued use of our services after any updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or the way we handle your data, please contact our customer support team via live chat or email. We are committed to resolving any issues promptly and transparently.